Bank Gutmann Aktiengesellschaft is a 100% owner- and partner-managed private bank based in Vienna. Since 1922, the bank has been run as an independent family business and has since established itself as the market leader in asset management and investment consultancy in Austria. Around 250 employees develop individual strategies – well thought-out, sustainable and with a clear focus on personal service.
The vision for the project was a modern, release-capable platform that offers flexible low-code/no-code options and is designed for DORA and FMA compliance. The BSI Customer Suite in the cloud proved to be the ideal solution: New features can be implemented faster, more easily and without programming effort. It also offers the necessary compliance and seamless integration into the ecosystem via configurable interfaces.
Clear target image in favor of efficiency and compliance
Gutmann expected a noticeable IT relief effect as well as a significant expansion of digital options in customer advisory services in order to provide even greater support for personal customer advice. With a view to the planned connection to the Accenture ARZ core banking system, Gutmann decided on a rapid cloud shift with BSI Software, thus benefiting directly from configurable interfaces and accelerated, simplified processes.
The shift to the cloud and to the SaaS solution of the BSI Customer Suite was carried out based on clearly defined premises: Neither the work in the Gutmann customer service department was to be impaired, nor the conversion to the new core banking system delayed. The team consisting of two Gutmann technicians and two BSI developers worked together professionally to achieve this.
Smooth connection to the core banking system
The migration was completed in just three months – from pre-production to go-live. Gutmann’s BSI Customer Suite meets all DORA and FMA requirements, is connected to the Accenture ARZ core banking system with 22 configurable interfaces and runs via Microsoft Azure. In addition, BSI’s agnostic multi-cloud strategy offers flexible cloud switching within 72 hours.
The long-standing, trusted collaboration between Gutmann and BSI Software formed a solid basis for the ambitious cloud project, which was characterized by a high degree of flexibility, customer focus and professionalism. Thanks to BSI Software’s customer- and solution-focused approach, even special challenges, such as processing personal data during the project, connecting complex interfaces to third-party providers or changing requirements during the project, could be resolved.
Project result with clear added value
The original pain points, such as IT resource commitment and expenses in project implementation and process development, have been eliminated. The cloud jump and the version upgrade provide Gutmann with new functionalities, optimizations and opportunities to maintain customer contact and customer care at the highest level in the future. Gutmann will gradually implement more and more business processes via the BSI Customer Suite, thereby reducing system discontinuities, among other things.
“With the BSI Customer Suite, we have a central cockpit, from which we benefit on all levels. It significantly facilitates integration in the back end and customer support in the front end.”
“The simple integration of the 22 configurable interfaces on BSI EIP has significantly simplified and accelerated the changeover to the new ARZ core banking system.”
