Data gaps often go unnoticed until they become a stumbling block in customer contact. Why excellent customer experience (CX) needs more than just good tools – and what requirements banks and insurance companies should really place on their data management.
Artificial Intelligence is in the fast lane. But how can it be used safely, transparently and in a strategically sensible way in day-to-day business – especially in a European context? Our answer: with AI agents, a clear understanding of values and the right technology.
Cloud software is standard today – and yet there are still reservations against SaaS solutions. In the following interview with Matthias Hobi and Bruno Köferli, cloud experts at BSI Software, we take a look at seven of the most common myths surrounding SaaS in the cloud – and clarify what is really true.
Customers entrust companies with their data – in the expectation that it will be used not only securely, but also responsibly. Especially in regulated industries, companies have a duty to ensure that the entire data journey remains controllable.
