More power to customer service: BSI Software as the proud implementation partner of the Stadtwerke Lübeck Group

Under the umbrella of the Stadtwerke Lübeck Group, energy, digitalization, mobility, and infrastructure are operated, developed, and networked throughout the Lübeck economic area, and an effective portfolio of services and products facilitates a level of public service covering all areas of life. As a municipal company closely connected to the region’s people and businesses, the Group wants to exemplify this customer proximity digitally as well. By selecting the BSI Customer Suite, the Stadtwerke Lübeck now counts on a platform that facilitates customer orientation technologically as well – without media disruptions or data silos. 

“By launching the BSI Customer Suite, we are specifically driving the digitization of customer relationships forward. The group-wide implementation of the customer platform facilitates centralized, data-based, and proficient customer support with a uniform 360° view of all customers. This gives marketing, sales, and customer service access to the same real-time database going forward,” explains Christoph Schweizer, Managing Director Market & Digitalization at the Stadtwerke Lübeck.

Sebastian Louis, Community Manager E&U at BSI Software, emphasizes: "We are honored to pave the way toward efficient processes and digital customer proximity with our BSI Customer Suite in the E&U industry. The suite fully meets the Stadtwerke Lübeck’s specification for a releasable standard solution that does not require a significant amount of specific development work. With our leading, holistic CRM/CX platform made in Europe, we offer an exceptional degree of flexibility, especially for highly regulated industries.” 

Together with BSI Software, the Stadtwerke Lübeck Group is planning to integrate artificial intelligence as the next project step, with the goal of efficiently automating routine tasks. Under the keyword “customer inquiry recognition,” the BSI platform can recognize inquiries and documents with support from AI and assign them to specific departments for further processing. For customers such as the Stadtwerke Lübeck Group, speeding up customer service processes with AI clearly provides added value.